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docs.invotek.net/basic/contacting-us-securely.html
Created 25 Dec 2024 by Tobi, last updated 16 Jan 2025
The guides on this website are primarily for Invotek users. If you're coming from elsewhere, some parts may not apply to you.
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Secure communication is fundamental for keeping your services secure and out of the hands of attackers.
This guide will tell you what to expect from our communications.
Your Invotek secure passphrase is randomly generated on sign-up. This should be kept safe and should not be shared with anyone else.
If you have lost your Invotek secure passphrase, use this form to request a new one:
Request new Invotek secure passphrase
When we send you confidential information, it will be in the form of an encrypted 7-Zip archive (.7z). This archive contains files with the information we need to send you.
To open this archive, you will need to obtain 7-Zip:
When opening the archive with the 7-Zip File Manager, you will be prompted for a password. Input your Invotek secure passphrase as the password, and the archive will open. You can then view or extract any contained files.
You are required to encrypt confidential information before sending it.
When sending us text, such as login details, enter them into a text file and save it.
You can use the 7-Zip File Manager to encrypt any files you need to send. Obtain 7-Zip here:
On Windows, you can select your file(s) in Explorer, right click them and select "Add to archive..."
In the window popup, there will be a section titled "Encryption." Enter your Invotek secure passphrase as the password and click "OK" to create the archive.
This will create a new encrypted 7-Zip archive (.7z). This can now be sent to us, either as an email attachment or an attachment on Discord.
Using OpenPGP in your emails is not a requirement, however we strongly recommend its use in all communications.
The following guide will show you how to use OpenPGP:
You are still required to use your Invotek secure passphrase to send us confidential information, even when using OpenPGP.
Invotek is an ICO-registered business.
Registration reference ZB796944.
This website has no trackers and collects no information.
